In the event of a breakdown or accident on the SALT network, the operators at the Operations Control Centre can be contacted using the SOS telephones. The operators will activate the following services:

• ACI Global S.p.A. – 803 116
• Europe Assistance VAI S.p.A. – 803 803
• IMA Servizi S.c.a.r.l. – 800 613 613

If you are forced to stop on the motorway for any emergency, always remember to move your vehicle as far away from traffic as possible by reaching a service area, car park or lay-by.

If it is impossible to continue to the safest points, move your vehicle to the right and, if there is an emergency lane, beyond the continuous white line.

After clearly signalling your vehicle (switch on hazard lights and place the warning triangle at least 150 metres away), walk to the nearest SOS telephone.

Requests for assistance from SALT can be made at the SOS telephones located on each carriageway at a maximum distance of approximately two kilometres apart. Each SOS telephone has a front panel containing instructions for requesting assistance in Italian, English, French and German, as well as three buttons with a symbol for the type of assistance required (Medical, Mechanical, Fire Brigade).

A pre-recorded welcome message makes it easier for users to use the SOS telephone, after which they can speak to the SALT Control Centre Operator in real time. Once the operator has acquired all the information necessary to identify the SOS telephone and the type of assistance required, the SALT Operations Team will dispatch the necessary vehicle(s) and staff.